Remote Information technology Jobs • Technical Support

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.

Serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Display impeccable customer service skills and customer focus as this individual will represent WorldStrides Global IT. Serve on a shared weekly On-Call team rotation and may have to travel to other regional office locations as needed.

You’ll serve as a Procore API expert and resource to our external developer community, partnering with Product and Technology (P&T), technical support, and Tech Services teams to provide top-tier assistance to our partner and customer developer ecosystem by troubleshooting and resolving complex integration issues.

This role is pivotal in maintaining the high technical standards of Percona’s PostgreSQL products and services, enhancing Percona's reputation within the PostgreSQL ecosystem. You'll create valuable technical content, act as an escalation point for complex support tickets, and influence Percona's product strategy by providing feedback to the Engineering team. The role requires flexible hours across the Americas and European time zones.

Primarily responsible for supporting Wesleyan’s ecosystem of Student Enterprise Applications. Responsible for configuring and troubleshooting Workday Student business processes, reports and integrations. Working with internal clients to develop functional and technical requirements for needed functionality. Also responsible for implementing changes whether it is developing tech applications or making enhancements.

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.

Provide technical support and advice to customers, helping them maximize their Microsoft 365 subscriptions. Address technical support requests-tickets from customers who subscribed to a Microsoft 365 trial, utilizing troubleshooting knowledge and tools to resolve issues. Engage with customers to understand their needs and guide them toward perpetual subscriptions, increased workload usage, and higher license consumption.

This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple Mainframe products/ solutions and underlying technologies. Engineers are expected to deliver a superior customer experience using empathy, expertise, value, and speed. The role includes mentoring less-experienced team-members, identifying training needs, and proactively preventing customer issues. It requires strong customer service, communication, and technical leadership skills.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.