We are seeking a remote Product Support Specialist to join our team in Morocco. Responsibilities include analyzing API requests and responses, multitasking, prioritizing issues, and collaborating effectively. Strong computer, troubleshooting, and communication skills are essential. Bilingualism (French/Italian) is a bonus.
Provides first-level technical support for Social Security Administration training system users. Handles user inquiries, troubleshoots basic technical issues, documents support requests, and escalates complex problems while maintaining excellent customer service and adherence to federal support protocols.
The Digital Operations Analyst will provide exceptional customer service and front-line technical support for our Product Life Cycle business community, as well as other operational business systems. The candidate must be open to have flexible working hours with the expectation that they will attend meetings/have communication with teams based in USA and China time zones.
Your strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform. You enjoy problem solving, and take pride when you find answers to help clients.
The Networking Remote Field Service Engineer (L1) provides professional remote technical support to clients by identifying and resolving technical incidents and problems, ensuring all requests, process events and resolution incidents result in zero missed service level agreement conditions.
Provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone and document information into the complaint handling system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories.
Support healthcare systems that directly impact patient outcomes as an Application Support Analyst. Triage and resolve ServiceNow tickets, maintain application functionality, and collaborate virtually with technical teams. This role offers a collaborative culture, professional growth, and exposure to both custom and vendor-supplied applications.