Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise. Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues. Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance.
Job listings
$54,808–$109,616
USD/year
Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas. Provide on-site support to ADD customers, support field personnel, and troubleshoot complaints reported by customers.
This role involves handling initial technical support inquiries via calls, email, or tickets, and troubleshooting and managing hardware, software, or network issues. Members must triage, consult, and resolve user support problems, and communicate technical concepts effectively.
Assists in providing technical application support for clinical and/or business applications to improve their overall performance and ensure they are meeting the organization’s needs. Working under close supervision, assists with gathering, analyzing, and evaluating user needs, and implementing, optimizing, supporting, and troubleshooting clinical and/or business applications.
The Senior Manager, Academic Technologies manages the University's learning management system (LMS) and other supported academic technologies. This involves implementation, support, development, training, and enhancement of these systems. The Senior Manager collaborates with faculty, students, and staff to identify needs, implement solutions and promote the effective use of academic technologies.
The TAM team is hiring for a Technical Account Manager (TAM) with a strong background in AWS cloud technologies to provide guidance to both new and existing customers specifically about AWS technologies, services, and offerings. You'll collaborate with other Rackspace teams to develop and deliver innovative solutions utilizing various public cloud services and assist customers in rethinking their technical platforms.
Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards.